Our Team

Timothy Barnes

Timothy’s vision and leadership within the piano service industry is what paved the way for Gazelle to become the only all-in-one business management software for piano technicians. With a degree in Economics and Business Administration and his experience as a Registered Piano Technician, Timothy laid out the vision for Gazelle and worked to refine the product into what it is today: the most recommended business management software in the industry.

Luke Ehresman

Luke is a 20-year veteran of web-based software development. With a Bachelor’s and Master’s of Computer Science, he has spent his career developing software solutions for both small and large organizations with a focus on sustainable product development, artistic design, and user experience. His guidance has provided piano technicians around the globe with a long-term, sustainable product specifically designed for this industry. 

Nathan Ehresman

Nathan brings decades of software engineering and operational experience to the Gazelle team, focusing on the parts of the code that users all rely on but almost never see. With a Bachelor of Science in Computer Science, he brings a passion for writing clean, fast code. Nathan’s software development expertise minimizes downtime, keeps our services running smoothly, and enables Gazelle to leverage infrastructure that most niche software products struggle to maintain. This includes integrations with other products and vendors like Google Maps, Stripe, Mailchimp, Twilio, and QuickBooks Online.

George Buss

George joined Gazelle in the Spring of 2019 to help streamline our users’ onboarding experience and build resources to help you grow your piano service business. He helped our team launch Gazelle School of Business and provides business coaching services to piano technicians in the Gazelle community. With a history in education, program development, and customer experience he brings a unique approach to the way you think about and execute your business.

Our Story

Necessity is the mother of invention and the mother of Gazelle.

After a decade running his piano service business, Registered Piano Technician Timothy Barnes found that he loved the work, but he was struggling with everything that wasn’t actual piano care like sending service reminders, scheduling service appointments, generating estimates, and receiving client payments on time. Eventually important things started falling through the cracks as his team of office staff and technicians grew because he didn’t have the online tools to make it manageable, easy for his clients, and seamless for everyone involved. At the time, there wasn’t a single one-stop software for running a business in the piano industry, and he needed it, desperately.

Thankfully, “He knew a guy” – Luke, a software engineer. While Timothy had the experience to know what our software needed to do, Luke knew how to build it in a way that would be sustainable over the long run. So together, in January 2015, we officially launched Gazelle and quickly added Nathan to the project, another software engineer who had been assisting Luke with Gazelle’s backend development from day one.

Fast forward eight years, our team has grown, our features continue to increase, and Gazelle is a source of empowerment to everyone in our industry. We are the most complete, all-in-one solution for piano technicians, not because it sounds fancy, but because it’s what you need to both survive and thrive in the work you do in this modern age. We are here for people like you – piano technicians who got into this business because you love caring for instruments, playing music, and having a life filled with friends and family who value the art you bring into this world.

Your success is our mission, and it’s what keeps us working hard to make Gazelle the best business management software it can be. If we help you make more money, save your time, and wow your customers with our ease of use, then we are doing our job to support your business.

The Team at Gazelle