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Piano Photos are now known as Attachments and now hold photos, video, and audio

The Photos section is now called Attachments, and it holds photos, video, and audio in one place. You can add those files from mobile or drag them into the web app, and play them back without downloading first. We also added client-level Attachments, so you can keep things like access notes, paperwork photos, or a recording with the client instead of tying it to one piano.

Client records can now have Attachments and a primary photo as well

We expanded attachments to client records, and you can also select one photo as the client's primary photo, the same way a piano's primary photo can represent that instrument. Use a picture of the house, or of the client, or whatever jogs your memory of who they are when their name comes up.

Floating downtime is improved

Floating downtime rules got smarter this month. When Gazelle looks for open times, it now takes your whole day into account before deciding where your break lands, so your breaks and your available times work together more naturally. If you like giving yourself a wide downtime window, you'll see the difference right away.

Rettet: Appointment List view keeps your filters and sort after reloads

Rettet: Firefox drag and resize works on the right day and time

Rettet: The small-phone appointment editor is steadier

“Completed, But Not Tuned” now shows the tuning checkbox clearly

Rettet: Scheduled custom messages can be sent right away

Send a custom message from the client map

Rettet: Invoices recover properly after a dropped connection

Rettet: Connection problems now show an error instead of an endless spinner

Rettet: Toggle switches are easier to see when they’re off

Rettet: The dashboard itinerary is faster for all-technicians views

Rettet: Changing a synced Google Calendar event to recurring no longer leaves a stale copy behind

Rettet: Search no longer spins forever on unreliable network connections

Reminders and Messages Settings Now on Mobile

Reminder and Messages settings now live in the new mobile. The full editor is built in, so you can adjust timing, message templates, and other reminder settings without bouncing out to the web app. This is a big day-to-day workflow change if reminders are part of your workflow.

Edit your Coordinates!

You can now paste GPS coordinates along with finding the spot on a map. That helps when a client sends lat/long for a rural or off-grid location or you want to use an external map to find them. Works in the web app, mobile app, and online self-scheduler.

We’ve been making ongoing security updates in the background to keep your data protected.

These changes aren’t the kind you’ll usually see in a monthly update, but they’re part of the work we keep doing to stay current and keep your account data secure.

Rettet: The last client in the list no longer gets hidden behind the List view and Map view bar.

Dutch translations for piano types were cleaned up.

Client List map view

You can now switch the Client List into a map view and see clients plotted as pins. The same filters you use on the list work on the map, so it’s easier to narrow to the right clients before you start planning a route, checking coverage, or filling a cancellation.

UK QuickBooks Online support

Gazelle now connects to QuickBooks Online for technicians in the United Kingdom. You can map VAT codes and sync invoices and payments, with Gazelle suggesting the most likely VAT code when you open tax mapping for the first time.

Tag calendar events

It is now possible to add tags to events and appointments on your calendar, and you can filter events by tag when searching for them.

• Appointments, personal events, and memos can now be tagged, filtered by tag, and bulk-tagged from the calendar list view.

Client emails have a fresh design that looks great in any inbox

All automated client emails now feature a completely rebuilt design that displays cleanly on mobile devices and across every major email client. From appointment confirmations and reminders to invoices and estimates, your outgoing messages will look polished and professional in any inbox.

Tax-inclusive pricing now available on Self Scheduler, Invoicing and Estimates

Show clients pricing the way you want. Self Scheduler, Invoices, and Estimates now support tax-inclusive pricing. That gives you a cleaner way to bill in places where clients expect VAT or GST to be built into the price, and it helps keep pricing consistent across documents and self-scheduler settings.

Clients can be marked tax exempt

The app now uses the right tax term for your region

Add up to 20 custom piano fields

Bulk timeline comments for clients and pianos

Bulk tuning interval changes for pianos

Filter clients by company name

Irish Eircode-only addresses are supported

Company logo size is adjustable

Service duration can now be hidden on the self-scheduler

Link invoices to an estimate

Rettet: Sending an invoice or estimate now defaults to the primary email address

Rettet: Scheduling from an estimate now carries the right service amounts and tax settings

Rettet: The invoice editor now keeps the right piano selected for single-piano clients

Rettet: Adding items from an estimate no longer hangs on a black screen

Updated mobile performance! Faster startup and offline performance

Whenever there are performance issues, we take it seriously. If you see slow downs in service, let us know!

Rettet: Pinch-to-zoom works again on saved piano photos

Rettet: Photo cropping keeps the box where you put it

Rettet: The app uses less memory during a session

Rettet: Multiline text fields scroll the form again

Rettet: Android back now returns you to the previous screen

Rettet: Customize Email Message screens are readable in dark mode

Rettet: Popup edit panels stay above the keyboard

Rettet: Multi-day events show the right portion on each day

Rettet: Bulk action progress now appears correctly on iOS

Rettet: Selecting All Technicians on the dashboard itinerary no longer crashes

Rettet: Changing an invoice to Paid no longer freezes iOS